Returns Policy

Our returns policy entitles you to return items within 30 days and sale items within 14 days of purchase or receipt. In addition, you have certain cancellation rights for goods bought online (see for further details.) For returns of items purchased in Outlets please see Outlets below.

Please note that for hygiene reasons, we are unable to accept returns of face coverings, underwear, earrings or sets containing earrings unless faulty, and we can only accept swimwear returns if the hygiene strip is still in place. Your statutory rights are not affected.

Once we have received your returned goods we will provide you with a full refund for the amount you paid, minus a £2.00 returns charge if the items have been sent via Royal Mail (returns via Evri are free). See refunds below for further details.

Please note if you’re returning something to us, you must take reasonable care of it when it’s with you.

In addition, for goods purchased online or by telephone, you have rights to cancel your contract under the “Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013” to protect people who buy online and want to cancel their orders. To find out how to cancel your order, please .

Faulty goods

If the goods are faulty you have certain statutory rights under the Consumer Rights Act 2015. You have 30 days from the date of receipt to reject the goods and obtain a full refund. Goods can be returned to us in store or by post as set out in this Returns Policy. If goods are not rejected within 30 days but are found to be faulty within 6 months from the date of receipt you will be entitled to either a repair of the product or a replacement.

How to return goods purchased in our shops

If you would like to return something bought in our shops, please return to any White Stuff store (excluding Outlets) for an exchange or refund. If possible, please return any tags and packaging at the same time. You will need to bring your receipt or other proof of purchase and original payment card where applicable. Please note the person who owns the original payment card should be present for the return to be made.

How to return your order placed online / telephone

If you would like to return something you ordered online or over the phone, go to . You can also return it to your local (participating) shop (see Return to local shop below). If possible, please return any tags and packaging at the same time.

Returns by post

Returns within mainland UK are free of charge via Evri and cost £2.00 via Royal Mail. If you wish to return your order (or part of it) from overseas then you will need to pay postage. Returns charges do not apply to faulty goods (overseas postage will be refunded).

To start your return via Royal Mail or Evri, visit .

If you are returning shoes or boots, please return them in their original box and pack them as securely as possible to avoid them becoming damaged in transit.

Always ask for a ‘Proof of Posting’ certificate when posting stuff to us as we cannot be held responsible for goods that get lost in transit (your statutory rights are not affected). We recommend you keep your proof of posting safe, just in case.

Lost Returns Form

Don’t worry, go to return to start your return process. Ps. Don’t forget to choose a reason for returning your order.

Returning online purchases to your local shop

You can return goods purchased online to selected White Stuff shops for a refund or exchange. You will need to bring your dispatch note and the original payment card where applicable. Please note the person who owns the original payment card should be present for the return to be made.

If you return your whole order within 7 working days of receiving it, we will also refund your delivery cost (where applicable).

We are now pleased to accept online returns in our Guernsey store, however we are unable to accept returns where the purchase was made in Euros.

Refunds

We aim to process returns within 3-5 days once received but please bear with us, and if your refund hasn’t been received after 14 working days please contact us at email.

Unfortunately for hygiene reasons, we cannot accept returns of face coverings, underwear, earrings or sets containing earrings unless faulty, and we can only accept swimwear returns if the hygiene strip is still in place. Your statutory rights are not affected.

We’ll let you know as soon as possible if there is an issue with your return that may stop or delay it being processed by us.

Please note, once refunds have been processed and you have received the refund confirmation email, the transaction may take 3-5 working days to show up on your statement.

In the case of faulty goods, we will also refund to you any reasonable costs of returning the product where these have been incurred. For overseas returns, these will be at the prevailing Post Office rate of second class postage or local equivalent.

Returned gift items still have to be refunded to the original purchaser. If you want to swap or return your gift, we can’t keep it a secret from the person who bought it for you (sorry about that).

Where a product purchased wholly with a gift card is returned, supported with the transaction receipt, the price paid will be refunded onto a new gift card.

If a refund is made for a purchase using a gift card combined with another method of payment, provided the original transaction receipt is produced, the refund will be split across a new gift card and the balance via the original payment method (debit/credit card or cash). If the original transaction receipt isn’t presented, refunds will only be made onto a new gift card at the current value of the product at the time of the return.

Gift cards purchased online are subject to the Financial Services Distance Selling Regulations and the original purchaser may obtain a refund within 14 days of delivery by contacting our Customer Care Centre on 020 3752 5360. We are unable to refund you for the purchase of a gift card through our shops.

Outlets

Our returns policy entitles you to return items purchased from a White Stuff outlet within 14 days of purchase or receipt. If you would like to return something bought in our Outlets, please bring in to any Outlet or White Stuff shop for an exchange or refund. If possible, please return any tags and packaging at the same time. You will need to bring your receipt or other proof of purchase and original payment card where applicable.

Please note that for hygiene reasons, we are unable to accept returns of face coverings, underwear or earrings unless faulty, and we can only accept swimwear returns if the hygiene strip is still in place. Your statutory rights are not affected.

Once we have received your returned goods we will we will provide you with a full refund for the amount you paid, see .

Questions about your order

If you want to write to us regarding any queries about your order, returns or refunds, please email our Customer Service Team at email or call us on .